Question 1

What's included in the free trial?

Accepted Answer

The free trial gives you 5,500 bites, which is about two hours of live coaching. It lasts 14 days and requires no credit card to get started. You can join early access at app.saleshark.io and try out the real-time coaching, the Brain, leads, and all the core features risk-free.

Question 2

Do I need to install anything?

Accepted Answer

Nope, SaleShark runs entirely in your browser, so there's nothing to install. You just log in at app.saleshark.io and start making calls and getting coached right away.

You can sign up for early access at that same URL. We're working on native mobile and desktop apps for later, but the full coaching experience works today in the browser.

Question 3

Is there a mobile app?

Accepted Answer

Not yet, but it's on the roadmap. Right now SaleShark runs in the browser, and you make and receive calls inside the app through SaleShark Calling. A native mobile app with fully coached calls on the go is coming soon, so you'll be able to take live coaching with you.

In the meantime, the browser works on mobile devices if you want to use it that way, though the experience is optimized for desktop.

Question 4

How long does setup take?

Accepted Answer

Setup is pretty quick. You can join early access at app.saleshark.io and start exploring in minutes. The main time investment upfront is building out your Brain so the coaching gets smarter and more specific to your products and positioning.

Building the Brain can be fast if you feed it good source material like your website, pitch deck, or case studies. You can start with just the essentials (who you sell to, what you offer, key objections) and expand it over time. Many people are coaching live calls within their first session, then refine the Brain as they learn what gaps the coaching revealed.

Question 5

Is the AI fast enough to keep up with a real call?

Accepted Answer

Yep. The AI processes what's being said in real time and surfaces coaching right as the conversation unfolds, so you're getting suggestions that match the actual moment instead of generic advice after the fact. You'll see prompts, talking points, objection handling, and even live sentiment shifts show up on your screen as the call happens.

That said, the coaching is always silent and on-screen only, so your prospect never hears it. You're in control of what you actually say, so if something doesn't fit the moment, you just skip it and keep moving.

Question 6

Will my prospect know I'm using AI?

Accepted Answer

No, your prospect won't know. The coaching appears silently on your screen only, so they hear you speaking naturally in the call. They won't see the prompts, talking points, or any AI assistance.

That said, you're always in control of what you say. If you use a line SaleShark suggests, you're the one saying it, and you can modify or skip anything that doesn't feel right for the conversation.

Question 7

What happens when the AI gets something wrong?

Accepted Answer

Good question. The coaching is grounded in your Brain, so the AI won't invent product claims or facts that aren't already in there. That's an anti-hallucination guard we built in.

If the Brain doesn't cover something the prospect asks about, the AI offers a safe fallback line instead of making something up. And here's the thing: you're always in control. The coaching appears silently on your screen as suggestions only, so you decide what to say. If you answer a question the Brain missed, the Brain learns it for next time. Over time, as you feed it better source material like case studies, pitch decks, or synced folders from Google Drive or Notion, the coaching gets sharper and more specific to your actual business.

Question 8

Can I practice without calling a real lead?

Accepted Answer

Yes. Inside the app you'll find Practice Mode, where you can run a full coached call against a simulated prospect. You get the same live coaching, debrief, and learning as a real call, but you're speaking with the AI instead of an actual lead. It's a great way to rehearse your positioning, test different coaching personas, or work through tough objections before you dial a prospect.

Practice Mode uses 30 bites per minute (versus 45 for live calls), so it's a bit cheaper too. You can run as many practice calls as you want and review each debrief to see what landed and what didn't.

Question 9

Does it work on Zoom or Teams meetings?

Accepted Answer

Not yet, but it's coming soon. Right now SaleShark does live coaching on phone calls made inside the app (SaleShark Calling), and we're building native support for Zoom, Teams, and Google Meet so you can get coached during video meetings too.

For now, if you're doing phone-based selling or want to try the platform with phone calls, the free trial gives you 5,500 bites (about two hours of live coaching), lasts 14 days, and needs no credit card. You can join early access at app.saleshark.io.

Question 10

How is this different from Gong or Chorus?

Accepted Answer

Great question. Gong and Chorus are call-recording tools that analyze conversations after they're done. By the time you get insights, the deal moment has passed. SaleShark coaches you during the call, in real time, so you can actually use the guidance while you're talking.

The big differences: inside the app you'll get exact word-for-word lines to say in the moment (no other product on the market does this), you'll pick from six coaching personas that each drive a different sales strategy, and all the coaching is grounded in your own product knowledge and lead context. You're not getting generic advice; you're getting tailored guidance based on your Brain and your goals for that specific call.

Question 11

What are Prompt mode and Coach mode?

Accepted Answer

Prompt mode works like a teleprompter: inside the app you'll see ready-to-say lines during your call so you can deliver them word-for-word. It's helpful when you want exact talking points in front of you.

Coach mode is more conversational. You'll get shorter talking points, relevant facts from the Brain, and focused objection-handling guidance, so you stay grounded without reading a script. Both modes surface insights like sentiment shifts, objections being raised, and how you're tracking against your call goal.

Question 12

Will it work for a niche or technical product?

Accepted Answer

Absolutely. SaleShark actually shines with niche and technical products because the coaching is built on your knowledge base, not generic sales wisdom. Inside the app you'll feed the Brain with your technical specs, positioning, proof points, case studies, pricing, whatever makes your product tick, and the AI pulls from that to coach reps in real time with accurate, specific lines to say.

The trickier the product, the more valuable live coaching becomes. Your reps get instant access to the right talking points, objection responses, and strategic context without fumbling through docs or Slack. And since the Brain learns what works, your coaching gets sharper call after call. If you want to kick the tires, the free trial gives you 5,500 bites (about two hours of live coaching) for 14 days with no credit card, so you can test it with real calls and see if it fits.

Question 13

What does the CRM integration actually do?

Accepted Answer

When you connect a CRM like Salesforce, HubSpot, Pipedrive, Close, or Zoho, SaleShark pulls your lead data into the app so you've got all the context you need before a call: company, role, needs, pain points, known objections, call history, and notes. That intel helps you prep better and coach more accurately during the call.

After the call wraps, SaleShark can push outcomes and follow-ups back to your CRM so you're not juggling two systems. It keeps your lead records in sync and saves time on manual updates.

Question 14

Can my manager see my calls?

Accepted Answer

On a team workspace, managers with the right permissions can see team analytics and eligible call activity, including call history and debriefs. That's how teams review performance, spot knowledge gaps, and improve together.

If you're worried about privacy on specific calls, the best move is to chat with your manager about what they're tracking and why.

Question 15

Is my data secure?

Accepted Answer

We take this seriously. You own your data: transcripts and knowledge base content are yours, we never sell them, and raw call audio isn't stored on our servers (it's processed in real time and discarded). Payments are handled by a dedicated payment provider, so we never store your full card number. You can delete individual transcripts, request a data export, or delete your account entirely, and our Privacy Policy spells out exactly what we collect, how long we keep it, and your rights under GDPR and CCPA.

Question 16

Do I need consent to record calls?

Accepted Answer

Honest answer: that depends on where you and your prospect are, and staying compliant is your responsibility. Some US states require consent from everyone on the call before it's recorded or transcribed, so our Terms require you to obtain any legally required consent and to let participants know the call may be recorded or analyzed. SaleShark gives you tools to help, like a built-in recording disclosure you can turn on, but we provide tools, not legal advice, so check the rules in your jurisdiction and talk to counsel if you're unsure. The full details are in our Terms of Service.

Question 17

What about TCPA compliance?

Accepted Answer

TCPA mostly governs outbound calls and texts, and it's a separate body of law from call recording rules. If you text leads through SaleShark, our Terms require you to have each recipient's prior express consent first, and the app helps you stay clean: it records a consent attestation before the composer unlocks for a number, honors STOP replies automatically, and blocks numbers on your Do Not Call list from being dialed or texted. You're responsible for your own compliance (we provide the tools, not legal advice), so see our Terms of Service and Messaging Policy for the full picture.

Question 18

What happens to my data if I cancel?

Accepted Answer

Your data stays yours. You can export your leads, transcripts, knowledge base, and other data anytime, and you can delete transcripts or your entire account whenever you want. If you cancel, your account just stops using bites, but nothing gets deleted unless you ask for it.

For the full details on how data is handled, check the Privacy Policy at app.saleshark.io. If you have questions about a specific scenario, the team can walk you through it when you're ready.

Question 19

Does it coach inbound calls too?

Accepted Answer

Yes, inbound calls are coached just like outbound ones. When someone calls a SaleShark number, the system matches the caller to their lead profile so you get live coaching with full context about who they are, what they need, and how to handle them. Same real-time guidance on your screen, silent to the prospect.

Question 20

How does pricing work?

Accepted Answer

SaleShark uses a currency called bites, where 1 bite costs $0.005. Live coaching burns 45 bites per minute, so that works out to about $0.23 per minute. You can choose a monthly plan with included bites, or pay as you go.

Here's the lineup: Launch is $50/month with 9,000 bites, Growth is $100 with 21,000, and Apex is $200 with 50,000. If you run out of bites, overage kicks in at $0.008 per bite up to a monthly limit you control, so service never cuts off abruptly. On Apex the effective rate drops to as low as $0.004 per bite. The free trial gives you 5,500 bites (about two hours of live coaching), lasts 14 days, and needs no credit card. Want to know which plan might fit your team?

Question 21

What happens if I run out of bites?

Accepted Answer

Running out of bites never cuts off your service. You'll roll over to pay-as-you-go pricing at $0.008 per bite, so you can keep coaching without interruption. You can also set a monthly overage limit in your settings so you have control over what you spend.

If you're on a paid plan and consistently running low, upgrading to a higher tier gets you more bites each month and actually brings your per-bite cost down to as low as $0.004 on Apex, which works out to about $0.18 per minute of live coaching.

Question 22

Does SaleShark replace my phone system?

Accepted Answer

SaleShark can be your phone system if you want it to be. Inside the app you can rent SaleShark phone numbers, make and receive calls in the browser, set up verified caller ID, and even forward an existing business number into SaleShark so calls still reach you. You also get voicemail with transcription and AI-powered follow-up suggestions.

That said, plenty of teams keep their existing phone setup and just use SaleShark for the coaching side. It's up to you. The phone features are there if you need them, but they're not required.

Question 23

Do you support teams?

Accepted Answer

Yes, we do. Teams work in a shared SaleShark workspace where everyone accesses the same Brain (your product knowledge and positioning), leads, call goals, offerings, and connected CRM or data sources. You also share phone numbers and can see each other's call activity in analytics.

Each organization has shared billing and a shared bite balance, while personal preferences and private user data stay with the individual. It's a good setup if you want reps coached consistently but also want to track performance across the team and spot knowledge gaps or common objections that need addressing.

Topic	Count	Last seen	Status
Which CRMs sync natively	6	Jul 14	Open
SOC 2 / security posture	4	Jul 9	Addressed
Implementation timeline	3	Jul 7	Addressed
Pricing above 25 seats	2	Jul 3	Open
Salesforce field mapping	2	Jun 30	Addressed

Lead	Date	Duration	Persona	Obj	Sentiment	Goals	Responses
Sarah Lindqvist	Jul 18	12:24	Architect	1	0.84	5/6	14/5/1
Marcus Rivera	Jul 16	9:41	Architect	2	0.79	6/6	12/4/2
James Okafor	Jul 15	11:03	Motivator	1	0.76	5/6	13/6/1
Emily Nakamura	Jul 11	8:52	Architect	—	0.81	4/5	11/4/0
Dana Whitfield	Jul 9	—	Voicemail	—	—	—	—
Anika Sharma	Jul 8	10:12	Wolf	2	0.71	4/6	10/6/2
Megan Reeves	Jul 3	7:02	Motivator	3	0.44	3/6	8/3/3
Greg Thornton	Jun 30	4:45	Wolf	4	0.38	1/5	5/2/4

don't swim alone.coach every call.

Your next line, always there.

Know exactly where you stand.

The right play, at the right moment.

Every call ends with a debrief.

Call Debrief: David Park

Communication Style

Personality Insights

Gaps Detected

Answers You Gave

Learned About the Lead

Objection Updates

Walk in knowing everything.

Your whole game, quantified.

ANALYTICS

Overview

Performance

Conversation Quality

Tactics

Topics & Objections

Knowledge & Coaching

Call History

Overview

Strategy from Top Sales Playbooks

The Architect

The Motivator

The Titan

The Wolf

The Negotiator

The Challenger

A Brain That Never Stops Learning

A Brain That Never Stops Learning

7 Layers of Context
Instant Response

Works with your CRM, works with agents

Get an Unfair Advantage

Frequently Asked
Questions

The Basics

Live Coaching

Your Data & Setup

Pricing & Practical

don't swim alone.coach every call.

Your next line, always there.

Know exactly where you stand.

The right play, at the right moment.

Every call ends with a debrief.

Walk in knowing everything.

Your whole game, quantified.

Strategy from Top Sales Playbooks

The Architect

A Brain That Never Stops Learning

A Brain That Never Stops Learning

7 Layers of ContextInstant Response

Works with your CRM, works with agents

Get an Unfair Advantage

Frequently AskedQuestions

The Basics

Live Coaching

Your Data & Setup

Pricing & Practical

7 Layers of Context
Instant Response

Frequently Asked
Questions